Shipping policy

Shipping Policy

At Hyperice Chile we work to ensure your purchase arrives quickly, safely, and in the best possible condition.

The following conditions govern the shipping of products purchased through this store.

1. Shipping coverage

We ship throughout Chile through specialized external transport companies.

We currently work primarily with Blue Express, without prejudice to Hyperice Chile being able to use other logistics providers when necessary to optimize delivery times, coverage, or quality of service.

Some extreme, rural, or hard-to-reach areas may be subject to special delivery times or operational restrictions from the carrier.

2. Shipping costs

The shipping cost will be disclosed during the checkout process and must be paid by the customer.

Notwithstanding the foregoing, Hyperice Chile may offer free shipping promotions for certain products, categories, regions, or purchase amounts.

Orders with an amount equal to or greater than $250.000 CLP currently qualify for free shipping within continental Chile, unless a different condition is expressly stated in the promotion or product.

Shipping associated with exchanges, withdrawals, returns, or warranty claims will be governed by the conditions established in the Refund Policy.

3. Order preparation and dispatch

Orders are processed once payment is confirmed.

Orders are normally prepared and handed over to the logistics provider within 1 to 3 business days, although this timeframe may vary during special campaigns, Cyber events, Black Friday, Christmas, promotional events, product launches, or exceptional circumstances.

Orders placed on weekends or holidays will be processed starting the next business day.

4. Delivery times

Delivery times are estimates and depend on the destination commune, logistics availability, and the carrier's operational conditions.

For reference:

  • Metropolitan Region: 1 to 5 business days.

  • Nearby regions: 2 to 7 business days.

  • Remote regions: up to 10 business days or more depending on carrier availability.

These timeframes are for reference only and do not constitute a delivery guarantee.

5. Order tracking

Once the order has been dispatched, the customer will receive an email or notification with the corresponding tracking information when provided by the logistics provider.

Tracking can be done directly on the carrier's platform using the assigned tracking number.

6. Shipping information

It is the customer's responsibility to correctly enter the delivery details at the time of purchase.

This includes:

  • Full name.

  • Address.

  • Commune.

  • Region.

  • Contact phone number.

  • Email address.

Hyperice Chile will not be responsible for delays, additional costs, or issues arising from incomplete or incorrect information provided by the customer.

7. Receiving the order

Upon receiving the order, the customer must check the general condition of the package before signing for or accepting delivery.

If the packaging shows evident damage, signs of tampering, impacts, or manipulation, we recommend immediately reporting it to the carrier and taking photographs before opening the package.

In the event of missing products, shipping errors, or visible damage, the customer must notify Hyperice Chile within the first 48 hours after receipt.

To review the case, photographs of the package, shipping label, packaging, and contents received may be requested.

8. Delivery delays

Delivery times depend on third parties and may be affected by factors beyond Hyperice Chile's control, including:

  • High logistics demand.

  • Weather conditions.

  • Transport disruptions.

  • Force majeure events.

  • Operational restrictions from the carrier.

  • Regional or national contingencies.

Hyperice Chile will not be responsible for delays attributable to the logistics provider or external circumstances beyond its control.

Nevertheless, we will actively work with the customer to obtain updated information on the shipment status and address related inquiries.

9. Lost orders or transport incidents

In the event of loss, misplacement, theft, or non-delivery reported by the customer, Hyperice Chile will initiate an investigation with the corresponding logistics provider.

While the investigation is in progress, it will not be possible to issue refunds or dispatch replacement products.

Once the investigation is concluded and the loss or carrier responsibility is confirmed, Hyperice Chile will coordinate with the customer on the appropriate solution, which may consist of:

  • Reshipment of the product.

  • Replacement of the order.

  • Refund of the money.

The resolution will depend on each case, stock availability, and the outcome of the investigation carried out by the carrier and associated insurance.

10. Undelivered orders

If the carrier is unable to complete delivery due to repeated absence of the recipient, incorrect address, refusal of the order, or inability to access the address, the order may be returned to origin.

Costs associated with a new dispatch may be charged to the customer.

11. Corporate purchases and special projects

Corporate purchases, Recovery Room implementations, B2B projects, special orders, custom-imported equipment, or institutional sales may be subject to specific shipping, installation, and delivery conditions.

These conditions will be disclosed in the quote, purchase order, or corresponding commercial agreement.

12. Contact

For inquiries related to shipping or order tracking you can contact us through:

  • WhatsApp: +56 9 4241 3058

  • Email: contacto@saha.cl

  • Business hours: Monday to Friday from 11:00 a.m. to 5:00 p.m.

  • Address: Avenida Los Leones 2609, Office 211, Providencia, Metropolitan Region, Chile.