Terms of service
Terms and Conditions of Service
Welcome to Hyperice Chile. This website is operated by Saha SpA, official distributor of Hyperice in Chile. Throughout this site, the terms “Hyperice Chile,” “we,” “us,” or “the company” refer to this store, operated by Saha SpA.
By visiting our website, browsing, creating an account, making a purchase, or using any of our services, you accept these Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Refund Policy.
We recommend that you read this document carefully before making a purchase.
1. Use of the Website
Use of this store is intended for persons of legal age or minors who have authorization from their parents or legal representatives.
The user agrees to use this website lawfully, responsibly, and in accordance with applicable Chilean legislation.
This site may not be used for fraudulent, illegal, or malicious purposes, to infringe the rights of third parties, to interfere with the operation of the site, to extract information through unauthorized automated means, or to carry out any action that affects the security, operation, or reputation of Hyperice Chile.
2. User and Account Information
To make purchases or use certain features of the site, the user must provide personal, contact, billing, shipping, and payment information.
The user represents that all information provided is true, complete, up to date, and accurate.
Hyperice Chile shall not be liable for errors in shipping, issuance of tax documents, or contact resulting from incorrect or incomplete information entered by the customer.
If the user creates an account, they will be responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.
3. Products Sold
Hyperice Chile sells recovery, wellness, mobility, compression, thermotherapy, massage, and contrast therapy products and technologies, along with associated equipment, including national and international brands.
We make every reasonable effort to display product information, images, features, colors, dimensions, and descriptions accurately. However, images are for reference only and may vary depending on the device, screen, lighting, product version, or manufacturer updates.
Hyperice Chile reserves the right to modify, update, discontinue, or replace products, descriptions, images, prices, and availability without prior notice, always honoring purchases already confirmed in accordance with applicable regulations.
4. Health Information and Product Use
The information contained in this store, including descriptions, benefits, recommendations, blog articles, guides, or commercial communications, is provided for informational purposes only and does not constitute medical advice, diagnosis, treatment, or a substitute for the opinion of a healthcare professional.
Before using recovery, massage, compression, thermotherapy, contrast, mobility, or wellness products, especially in cases of injury, illness, pregnancy, circulatory conditions, pacemaker use, recent surgery, or other medical conditions, we recommend consulting a physician, kinesiologist, or other qualified professional beforehand.
Use of the products is the customer's responsibility and must be carried out in accordance with the instructions, manuals, and warnings provided by the manufacturer.
5. Guidance Before Purchasing
At Hyperice Chile, we want every customer to be able to make an informed, safe purchase suited to their needs.
Because many of our products are recovery, wellness, and personal-use technologies, we recommend contacting our sales team before purchasing if you have any questions about the most suitable product, its features, compatibility, use, or differences between models.
Our team can help you resolve technical and commercial questions, compare products, understand their benefits, and, when possible, arrange a visit or demonstration of selected products, subject to availability.
You can contact us via WhatsApp at +56 9 4241 3058 or through the official channels published on the website.
6. Purchases and Order Acceptance
By making a purchase in this store, the customer submits a purchase request subject to payment validation, stock availability, and billing and shipping information.
The purchase will be deemed accepted once Hyperice Chile confirms the order and the payment has been successfully processed.
Hyperice Chile may reject, cancel, or modify an order in the event of insufficient stock, an obvious pricing error, an error in the published information, payment method issues, suspected fraud, inability to ship, or other justified cause.
If a purchase that has already been paid for is cancelled, Hyperice Chile will process the refund of the corresponding amount according to the payment method used.
7. Prices, Promotions, and Payments
Prices published in this store are expressed in Chilean pesos, unless expressly stated otherwise.
Prices, discounts, promotions, special campaigns, coupons, and benefits may change without prior notice and will be valid only during the stated period or while stocks last.
Promotions are not necessarily combinable with one another, unless Hyperice Chile expressly states otherwise.
Hyperice Chile may correct errors in price, description, stock, promotions, or any other information published on the site. If a purchase is made at a manifestly erroneous price, Hyperice Chile may void the transaction and refund the amount paid.
Available payment methods are those enabled on the site at the time of purchase. The terms of use for cards, installment plans, bank authorizations, or payment platforms are the responsibility of the respective issuer or payment provider.
8. Shipping and Delivery
Hyperice Chile ships within Chile through external shipping companies.
The shipping times provided are estimates and may vary depending on stock availability, delivery address, municipality, region, logistical contingencies, high-demand campaigns, holidays, force majeure, or delays attributable to the courier.
Hyperice Chile shall not be liable for delays caused by external shipping companies, force majeure events, or incorrect shipping information provided by the customer.
The customer is responsible for correctly entering their address, municipality, region, phone number, and contact information. If the shipment cannot be completed due to incorrect information, absence of the recipient, rejection of the order, or inability to deliver, the costs associated with a new shipment may be charged to the customer.
Once the order has been handed over to the courier, the customer will receive, when applicable, a tracking number to monitor the status of the shipment.
9. Receipt of the Order
Upon receiving the order, the customer must check the condition of the packaging and verify that the product received matches the purchase made.
If the order arrives incomplete, incorrect, with visible damage, or showing signs of tampering with the packaging, the customer must notify Hyperice Chile within the first 48 hours of receipt, attaching photographs of the package, shipping label, packaging, and products received.
After this period has elapsed, Hyperice Chile may consider the order to have been received in good order, except in duly justified cases.
10. Exchanges, Returns, Right of Withdrawal, and Warranty
Requests for exchanges, returns, right of withdrawal, and warranty claims will be governed by the Refund Policy published in this same store.
The products sold by Hyperice Chile are, in many cases, recovery, wellness, and personal-use products that may come into direct contact with the body, skin, clothing, sweat, or bodily fluids.
For reasons of hygiene, health, and safety, the right of withdrawal may only be exercised for products that are new, unused, in their original packaging, with all accessories included, and with security seals intact, where applicable.
Returns under the right of withdrawal will not be accepted for products that have been opened, used, tested, tampered with, have broken seals, or cannot be resold as new products.
The foregoing does not limit or affect consumer rights regarding statutory warranty when a manufacturing defect exists. In Chile, the statutory warranty period is 6 months, and the right of withdrawal for online purchases is 10 days from receipt of the product, where applicable (source: SERNAC, sernac.cl).
11. Statutory Warranty and Manufacturer's Warranty
All new products carry a statutory warranty in accordance with the Consumer Protection Law in force in Chile.
Additionally, some products may carry a manufacturer's warranty for a longer period, which will be indicated on the product page, brand documentation, receipt, invoice, or applicable commercial terms.
The warranty covers manufacturing defects and does not cover damage caused by misuse, impacts, drops, moisture, third-party intervention, use of non-original accessories, normal wear and tear, use contrary to the manual, or any other cause not attributable to an original defect.
Hyperice Chile does not necessarily have its own technical service department. Depending on the case, the product may be reviewed internally, replaced, or referred to the corresponding supplier, manufacturer, or authorized service center.
12. B2B, Corporate, and Special Project Purchases
Purchases made by companies, institutions, clinics, gyms, sports teams, hotels, health centers, distributors, or corporate customers may be subject to specific commercial terms.
Quotes, purchase orders, implementation projects, recovery rooms, custom-order imports, customized equipment, wholesale sales, or B2B agreements may have specific terms regarding payment, shipping, installation, warranty, training, exchanges, returns, and after-sales service.
In these cases, the terms stated in the corresponding quote, contract, purchase order, or commercial agreement shall prevail, always in accordance with applicable law.
13. Intellectual Property
All content available in this store, including text, images, photographs, videos, graphics, designs, logos, trademarks, trade names, icons, product pages, site structure, and audiovisual material, is the property of Hyperice Chile, its represented brands, suppliers, licensors, or authorized third parties.
It is not permitted to copy, reproduce, distribute, modify, publish, transmit, download, commercially use, or otherwise exploit any content on the site without prior written authorization from Hyperice Chile or the corresponding rights holder.
The brands sold on the site belong to their respective owners.
14. Comments, Reviews, and User-Submitted Content
If the user submits comments, reviews, photographs, videos, suggestions, testimonials, or other content to Hyperice Chile, they authorize the company to use such content for commercial, advertising, informational, or service-improvement purposes, unless they expressly state otherwise in writing.
The user represents that the submitted content is truthful, their own, does not infringe third-party rights, and does not contain offensive, illegal, false, abusive material, or material contrary to these terms.
Hyperice Chile may moderate, edit, decline to publish, or remove comments, reviews, or content it considers inappropriate.
15. Third-Party Tools and Services
The website may integrate tools, applications, payment platforms, shipping systems, marketing services, forms, external links, social media, or other services operated by third parties.
Hyperice Chile does not control and is not responsible for the operation, availability, policies, content, security, or practices of such third parties.
Use of external platforms will be subject to their own terms and conditions.
16. Shopify
this store operates on the Shopify platform, which enables management of the technical operation of the ecommerce site.
Notwithstanding the foregoing, sales made in this store are carried out directly by SAHA SpA. Shopify is not responsible for the products, shipments, warranties, after-sales service, damages, claims, or transactions carried out between the customer and Hyperice Chile.
17. Privacy and Data Protection
The processing of personal data is governed by our Privacy Policy, available in this store.
By using the site, the user agrees that Hyperice Chile may collect and process their personal data to manage purchases, payments, shipments, customer service, after-sales service, commercial communications, internal analysis, and compliance with legal obligations.
Personal data will be processed in accordance with applicable Chilean legislation.
18. Errors, Inaccuracies, or Omissions
The site may contain typographical errors, inaccuracies, or omissions related to prices, descriptions, availability, promotions, photographs, shipping times, or other information.
Hyperice Chile reserves the right to correct any error, modify information, update content, or cancel orders when incorrect information exists, even after the order has been placed, notifying the customer when applicable.
19. Limitation of Liability
Hyperice Chile shall not be liable for damages resulting from incorrect use of the products, use contrary to the manufacturer's instructions, application to medical conditions not evaluated by a professional, unguaranteed result expectations, site interruptions, technical errors, third-party delays, connectivity issues, or force majeure events.
Nothing in these terms limits the non-waivable rights afforded to the consumer under applicable Chilean legislation.
20. Modifications to These Terms
Hyperice Chile may update, modify, or replace these Terms and Conditions at any time by publishing the current version in this store.
Modifications will take effect upon publication, unless a different date is indicated.
It is the user's responsibility to periodically review these terms.
21. Applicable Law
These Terms and Conditions are governed by the laws of the Republic of Chile.
Any dispute related to the use of the site, purchases, services, or products sold by Hyperice Chile shall be subject to applicable Chilean regulations and the corresponding legal mechanisms.
22. Contact
For questions about these Terms and Conditions, purchases, after-sales service, warranty, or customer service, you can contact us through:
SAHA SpA
WhatsApp: +56 9 4241 3058
Address: Avenida Los Leones 2609, Office 211, Providencia, Metropolitan Region, Chile
Business hours: Monday to Friday, 11:00 to 17:00 hours